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Senior System Engineer (Cloud /Automation)

    Location: Plano, TX

    About the role:

    The Senior Systems Engineer is a senior-level infrastructure professional responsible for the design, implementation, operation, and continuous improvement of enterprise systems across a global, multi-office environment. This role requires deep hands-on technical expertise combined with the ability to lead by example, guide other engineers, and take ownership of complex technical outcomes.

    This position is suited for a senior engineer who enjoys staying close to the technology, proactively solving problems, and supporting a team to deliver reliable, secure, and scalable infrastructure.

Key responsibilities:

    Core Engineering Responsibilities

  • Design, build, operate, and support Cloud infrastructure (M365, Azure,etc..)
  • Serve as a senior technical escalation point (Tier 3) for complex infrastructure issues, including incident response and root-cause analysis
  • Install, configure, and maintain hardware, software, and cloud services across enterprise environments
  • Monitor system performance, availability, and storage utilization, and proactively address risks, capacity issues, and technical debt
  • Plan and execute system upgrades and improvements to support growth, stability, and security
  • Implement and maintain security standards and controls across infrastructure platforms
  • Maintain accurate and up-to-date technical documentation, standards, and procedures

    Automation & Platform Improvement

  • Support and implement automation initiatives to improve reliability, efficiency, and consistency
  • Manage and support open-source platforms and tools used within the infrastructure environment
  • Continuously evaluate and improve tooling, monitoring, and operational processes

    Team Collaboration & Leadership

    Provide technical guidance and mentoring to systems administrators and engineers

  • Support team members by reviewing designs, assisting with complex troubleshooting, and sharing best practices
  • Coordinate with cross-functional teams to deliver infrastructure projects and operational improvements
  • Support escalated helpdesk requests when required
  • Work flexibly with Asia and Brazil time zones to support global operations

    Job Requirements:

    Education:

  • Bachelor's degree in Computer Science or a related field
  • Relevant certifications such as Microsoft, VMware, NetApp, or Commvault are desirable

    Experience:

  • 9-12 years of experience in enterprise IT or infrastructure engineering roles
  • Demonstrated experience working in global, multi-site environments
  • Proven ability to independently own and deliver complex technical solutions

    Technical Skills

  • Strong experience with hybrid cloud environments
  • Microsoft Azure administration (RBAC, Conditional Access, IaaS/PaaS)
  • VMware and Hyper-V virtualization platforms
  • Administration of Microsoft M365 services (Hybrid Exchange, SharePoint Online, Teams, OneDrive, Intune) using PowerShell
  • Strong programming /scripting skills
  • Strong experience with backup, restore, and disaster recovery solutions
  • Administration of Windows Server and Linux (Ubuntu) operating systems
  • Management of Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments
  • Support of Exchange Server (on-premises and cloud) hybrid environments
  • Experience managing NAS and SAN storage platforms
  • Experience supporting Kubernetes (K8s) environments
  • Working knowledge of networking fundamentals, including TCP/IP, LAN/WAN, VPN/SSL, and endpoint security
  • Experience with monitoring platforms such as Zabbix, including dashboards and alerting
  • Management of SCCM/MECM, OS imaging, compliance baselines, and WSUS patching
  • Strong troubleshooting skills across servers, endpoints, virtualization, backups, and cloud platforms

    Professional Attributes

  • Strong verbal and written communication skills
  • Highly organized with the ability to manage priorities and time effectively
  • Proactive, self-motivated, and comfortable working independently
  • Strong analytical and problem-solving skills with attention to detail
  • Collaborative mindset with the ability to work effectively across global teams
  • Comfortable taking ownership and accountability for technical outcomes
  • Enthusiastic about learning and adopting new technologies
  • Ability to clearly explain technical concepts to both technical and non-technical audiences
  • Preferred bilingual: Chinese